Last Updated:  September 09, 2023

At My Grip Game we want you to be completely satisfied with your purchase. If you have any concerns or issues with your order, please read our refund and return policy carefully to understand your options.

Returns

If for any reason you are not satisfied with your order, you may initiate a return within 14 days from the date of purchase. To be eligible for a return, the following conditions must be met:

• The item must be in its original packaging.
• The item must be unused and in the same condition as when you received it.
• Proof of purchase, such as the order number and/or receipt, is required.

Refunds

Upon receiving and inspecting the returned item(s), we will notify you via email regarding the approval or rejection of your refund. If your return is approved, the refund will be processed to the original method of payment within 10 business days. Please note that shipping and handling charges are non-refundable.

Exchanges

If you received a defective or damaged item and need to exchange it for the same product, please contact our customer support team at info@mygripgame.co.uk within 2 days of receiving the product. We will provide you with instructions on how to proceed with the exchange.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Hair Growth Crème
• Hair Growth Anti-Itch Shampoo
• Hair Growth Deep Conditioner
• Hair Growth Leave-In Conditioner
• Hair Growth Oil For Dry Itchy Scalp
• Anti-Frizz Setting Foam For Braids
• Braiding Gel

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., you received the wrong item or a defective product). We recommend using a trackable shipping service when returning items, as we cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions about our return and refund policy or need assistance with a return or exchange, please contact our customer support team at info@mygripgame.co.uk or 44 7818 998371. Contact Us.

Legal Compliance

This policy is in compliance with all applicable laws and regulations regarding consumer rights and refunds.

Updates and Revisions

My Grip Game reserves the right to modify or amend this return and refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

 

This Returns & Refund Policy is effective as of September 09, 2023.