Last Updated:  September 09, 2023

At My Grip Game, we are committed to delivering your orders reliably and efficiently.

Shipping Methods

We offer the following shipping methods:

• Standard Shipping (United Kingdom): Royal Mail first class 2-3 business days (£4.99). The cost may vary depending on the total weight of the cart.
• Shop Pickup: Customers in the United Kingdom can order products on the website and then pick up their orders at your local shop located at “831 Harrow Rd, London UK“. Please read our Shop Pickup Policy for more information.
• International Shipping: We ship internationally via Royal Mail guarantee 5-7 business days (£14.99). Please note that delivery times may vary based on the destination. The cost may vary depending on the total weight of the cart.

Shop Pick Up Policy

At My Grip Game, we’re pleased to offer a convenient in-store pick-up option for our valued customers. This policy outlines the details of our shop pick-up service to ensure a smooth and hassle-free experience.

Pickup Location:

• Our shop address for pick-up is: 831 Harrow Rd, London UK
• Please check our business hours for the designated pick-up location.

Ordering Process:

• During the online checkout process, select the “Shop Pickup” option.
• Provide accurate contact information, including your email address and phone number.

Order Confirmation:

• You will receive an order confirmation email with the details of your purchase and an estimated time for order readiness.

Order Preparation:

• Our team will prepare your order for pick-up at the specified location within our shop.

Notification:

• You will be notified via email or text message when your order is ready for pick-up.
• The notification will include any additional instructions or a contact number for assistance.

Pick-Up Procedure:

• Visit our shop during our business hours.
• Please bring a copy of your order confirmation (printed or digital) and a valid ID for verification.
• Our staff will assist you in collecting your order.

Contactless Pick-Up Option:

• For a contactless experience, we can place your order in a designated area within our shop for minimal contact. Please specify this preference during the ordering process.

Payment:

• If you haven’t paid online, our staff can process payments securely at the shop.

Safety Measures:

• For the safety of our customers and staff, any applicable health and safety measures will be communicated and enforced within our shop. Please adhere to these guidelines.

Shipping Costs

Shipping costs are calculated based on the weight, size, and destination of your order. The shipping charges will be displayed during the checkout process, allowing you to review them before completing your purchase.

Order Processing Time

We strive to process and ship your orders as quickly as possible. Most orders are processed within 2 business days after payment confirmation. However, please allow for additional processing time during busy periods or for custom-made or personalized items.

Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your shipment.

Delivery Times

Delivery times may vary based on the shipping method and your location. While we make every effort to meet estimated delivery times, please note that they are not guaranteed and can be affected by factors beyond our control, such as weather conditions or customs delays for international orders.

International Orders

For international orders, please be aware that customs and import duties may apply in your country. These fees are the responsibility of the customer and are not included in the product or shipping costs. Please check with your local customs office for more information.

Undeliverable Packages

In the event that a package is undeliverable due to incorrect shipping information provided by the customer or other reasons beyond our control, the customer will be responsible for any additional shipping charges incurred to resend the package.

Delivery Issues

If you encounter any issues with your delivery, such as delays or damaged items, please contact our customer support team at info@mygripgame.co.uk or 44 7818 998371. Contact Us. We will work diligently to resolve the issue and ensure your satisfaction.

Changes to This Policy

My Grip Game reserves the right to modify or amend this Shipping & Delivery policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

By making a purchase from My Grip Game, you agree to abide by the terms and conditions outlined in this Shipping & Delivery policy.

This Shipping & Delievery Policy is effective as of September 09, 2023.